We have updated our Privacy Policy

On 11 May 2018 we updated our Privacy Policy. This update is part of our continued commitment to transparency, using simple-to-understand language, and ensuring you always have control over your data. We’ve included provisions that clarify our efforts to comply with the General Data Protection Regulation (GDPR) that goes into effect on 25 May 2018.

 With the new legality of the GDPR legislation, we are required to inform our customers of how we collect, use and store your data. New changes in global privacy law require us to review our standards and address requirements.

 Our commitment to privacy has not changed. At Zest, we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.  Your information will not be passed onto a third party, unless it is for the purpose of completing your quotation or order. Where we use third parties, we will make sure the appropriate controls are in place.

We believe you should be able to control the use of your personal data – and know that you can ask us to stop. Any privacy tools rolled out by Zest either on our website or other channels of communication will allow you to easily exercise choice; including how you provide your consent for certain use, collection and sharing of personal data.

 Please be assured that we will treat your information with the utmost care. We will use your data fairly, lawfully and transparently. We will keep your data secure and want you to understand that we put your privacy first. You can find the full details of how we use your data in our Privacy Policy.

Zest Communications Ltd – Privacy Policy

 Date effective: 1 Jan 2020

 This Privacy Policy is effective for new and existing users Zest Communications Ltd’s website, applications and offline activities from the date above.

 Zest is committed to being a good steward of your personal information and handling it in a responsible manner. We work to be transparent about personal information we collect and process. We also strive to use easy-to-understand language to describe our privacy practices to help you make informed choices.

“Personal Data” is information that can identify you, such as your full name, email address,  address, phone number, precise location, device IDs, certain cookie or network identifiers or other information that could reasonably be linked back to you. This Privacy Policy describes our practices for collecting, storing and processing your personal information and the controls we provide you to manage it within our services.

Zest collects, uses and processes personal data as outlined in this Privacy Policy, including to operate and improve our Zesty services and our business and for advertising and marketing.

We may create de-identified or anonymous data from personal data by excluding data components (such as your name, email address) that makes the data personally identifiable to you, through obfuscation, or through other means. Our use of anonymised and de-identified data is not subject to this Privacy Policy.

Your use of our services will indicate your agreement to be bound by the terms and conditions set forth below.

Who we are 

We are Zest Communications Ltd. We provide graphic design and marketing communication services. 

Our trading address is Zest Communications Ltd, 40 Papyrus Road, Boon Court, Werrington, Peterborough PE4 5HQ. Our Company Registration number is 07542721. Our VAT Registration number is 114479025.

If you have any questions regarding your personal data, or about this Privacy Statement, please contact info@zestcommunications.co.uk or Zest Communications Ltd, 40 Papyrus Road, Werrington, Peterborough PE4 5HQ. Our inbox is actively managed and monitored so that we can deliver an experience that you can confidently trust.

How we collect your information

We collect information so that we can provide the best possible experience when you interact with us or utilise our services. Much of what you likely consider personal data is collected in the following situations:

• Personal data is collected when you complete our online forms, or purchase our products or services over the phone, by post, by email or at exhibitions and events.

• Personal data is collected when you register for an account or interact with our services.

• We may also receive information from third parties such as magazines or publishers, from whom you have requested more information about us and our products, or through publicly-available sources.

• We collect information from you when you enter our competitions and complete our surveys or questionnaires, or sign up for promotional material.

• Information shared through social media features: if you interact with social media functionality, for example, “Like”, “Tweet”, “Pin,” or “Follow Us” links to sites such as Facebook, Twitter, Pinterest, Instagram and YouTube, we will collect these interactions and whatever account information these services make available to us. When you connect with us through social media, your interactions with these features are governed by the privacy policy of the applicable social network company.

• We collect information when you apply for a job.

What information we collect

• The information we collect includes your name, telephone number(s), postal address and email address.

• We also gather other information such as which products or services you are enquiring about and information regarding your project.

• Account related information is collected in association with the use of our services, such as account number, purchases, information requests, customer service requests and notes or details explaining what you asked for and how we responded.

• If you supply us with products or services, we collect your name, telephone number, postal address, email address, DX address, VAT registration details if applicable and bank account information.

 What we do with your information

• The information collected will be added to our customer database and will be used to assist with our service to you; firstly, to provide you with a quotation/product information as requested by you and secondly, to inform you of new products, services and special offers.

• We use your information to send you the products or services you have ordered from us online, on the phone or by email.

• We store your details on our business project management systems i.e we use your details to fulfil our orders.

• We store your details on our servers in the UK.

• We may also store your information with our cloud service providers.

• Depending on the product or service you order, we may check your credit history.

• We may use your information to send you marketing emails containing special offers and promotions run by us and our approved business partners. We will not market to you without your clear, specific and explicit consent. After you have provided consent by using our opt in options, you can opt out from receiving informational emails regarding our products and services by unsubscribing using the link on our emails or by emailing info@zestcommunications.co.uk.

How we protect your personal information

Your privacy is important to us, so we will strive to keep your information safe and secure.

 We take the appropriate measures to ensure your personal information is kept accurate, up to date and secure with a view to preventing any unauthorised access to your data. We only keep it for as long as necessary for the purposes for which it is intended. We do not supply this information to any other companies other than our own approved suppliers for the purpose of facilitating your order.

 We implement appropriate technical and organisational safeguards to protect against unauthorised or unlawful processing of personal data and against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of personal data.

 What we don’t do with your information

• We don’t collect data about your online behaviour obtained by using cookies on our website.

• We don’t buy information about you from third-party marketing companies.

• We don’t sell your data to marketing companies or advertising agencies.

• We don’t record discussions we have with you on the phone.

• We don’t collect credit card information via our website.

• We don’t share your information with payment service providers that process your payment information on our behalf.

• We don’t use your data for big data projects to help us understand trends in the marketplace.

• We don’t use external survey companies that help us to send you surveys to understand your experience of our services. Any surveys will be produced by us.

• We don’t leverage and/or collect device IDs, location and other tracking technologies.

With whom we share your information

Your information will not be pased on to a third party, unless it is for the purpose of completing your quotation or order or helping us to provide the services you require or as needed on your behalf.

 Where we use third parties, we will make sure there are appropriate controls in place. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for.

 We share your details with our selected business partners. These business partners / service providers may include:

• Cloud Providers that help us store your information.

• IT service providers that help us with our internal IT issues.

• Credit check companies that help us understand your credit history.

• Couriers that help deliver our products to you.

• Lawyers representing us in the event of a legal claim. We may share your personal information if we believe it is reasonably necessary to comply with a valid legal process, or to enforce our Terms and Conditions, or to protect the security or integrity of our services, or protect the rights, property, safety of our employees or users.

• Regulators and law enforcement agencies (if there is a legal reason to share your data with them)

We only partner with companies that meet and commit to our security standards. Whilst we cannot guarantee that loss, misuse or alteration of data will not occur, we use reasonable efforts to prevent this. It is also important for you to guard against unauthorised access to your personal information by maintaining strong passwords and protecting against the unauthorised use of your own computer or device.

 Your consent

By providing us with your information, you have consented for us to collect and use this information in accordance with the purposes described above.

 Withdrawing consent

 To withdraw or change your consent to us using the data we hold for you for the purposes of our business, please contact info@zestcommunications.co.uk. Please include your complete name, e-mail address and mailing address.

 Consent as a basis for processing

In some cases, we will ask for your consent to process your personal data. You may indicate your consent in a number of ways, including, as permitted by law, ticking a box (or equivalent action) to indicate your consent when providing us with your personal data through our services or a form (including enrolling in promotions). We may request your consent for a number of additional services and activities including: Zest Marketing and Communication, Research and Advertising.

 You don’t need to provide consent as a condition to purchase our products or services.

 Data Retention

We will retain your personal data for as long as you maintain an account or as otherwise necessary to provide you with our products and services. We will also retain your personal data as necessary to comply with our legitimate legal or business obligations, resolve disputes, and enforce our agreements. These might include retention periods:

• Mandated by law, contract or similar obligations applicable to our business operations;

• For preserving resolving, defending or enforcing our legal / contractual rights; or

• Needed to maintain adequate and accurate business and financial records.

Where we no longer need to process your personal data for the purposes set out in this Privacy Policy, we will delete your personal data from our systems. Where permissible, we will also delete your personal data upon your request. 

Right of Access

 We are able to provide copies of information we hold about you or correct any inaccuracies in your information. If you wish to access your information please email info@zestcommunications.co.uk. For your protection, you may be required to provide proof of your identity before obtaining a copy of your personal information.

Links

Please note that this Privacy Policy does not apply to the practices of companies that we do not own or control or to people that we do not employ or manage.

This site may provide links or otherwise provide access to third party sites. We provide these links merely for your convenience. Please be aware that we are not responsible for the content or privacy practices of those sites, and Zest’s Privacy Policy does not apply to information collected from you by those sites. Any data you provide to third party sites you provide at your own risk. We encourage you to read the privacy statements of each site that collects information from you.

Children

We do not knowingly collect personal data from children under 13 (please note that the minimum age may vary based on country/region, and on local law). If you become aware that a child has provided us with personal data without parental consent, please contact us as soon as possible. If we become aware that a child under 13 has provided us with personal data without parental consent, we will take steps to remove the data.

 Transfer of personal data abroad

If you utilise our services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders.

Changes

If you wish to change any personal details, please let us know at info@zestcommunications.co.uk so we are able to keep your records up to date.

 If you no longer wish to receive information about our products or services, please let us know by emailing info@zestcommunications.co.uk or click unsubscribe from our latest marketing emails.

Changes to our Privacy Policy

 We may modify this Privacy Policy at any time and without prior notice. We will post any changes on zestcommunications.co.uk and any other places we deem appropriate, so please check regularly for the most recent version of our Privacy Policy. This Policy will apply to all current and past users of the website and will replace any prior policies. We may also notify you of changes by sending you an email, to provide you the opportunity to review the changes and choose whether to continue using our service(s).